OurStory Help
Review our FAQs.
If you have further questions, email support@ourstory.com.
- Settings
- How do I reset or change my password?
- How do I change my email address?
- How do I adjust what name is displayed on OurStory?
- How do I adjust the emails I receive from OurStory?
- Premium Account Features
- What is included in a Premium account?
- How do I upgrade?
- What is an additional profile and how do I create one?
- What are privacy circles and how do I create and manage them?
- What happens to my account if I don't renew?
- Home
- What appears in "My Inbox" on my Home page?
- Is there a way to organize and save my Inbox messages?
- What appears in the "Recent Stories from My Family & Friends" mosaic?
- What does "Stories to Approve" mean?
- What are "subscriptions?"
- My Timeline & Stories
- How can I change my Profile image?
- What does "Edit URL" mean?
- Does OurStory offer page design templates?
- What's an "Introduction" and what can be placed there?
- Does OurStory offer a counter?
- Can I add music or a slide show to my OurStory page?
- What appears on my "Timeline?"
- What does "Quick Add" mean?
- Can I "export" my timeline and place it on another blog or website?
- How are my stories organized?
- How do I know which stories are public or private?
- What does "RSS Feed" mean?
- How do I print my stories into a book?
- How do I archive my stories onto a DVD?
- How do I delete a story?
- How do I add a story to "My Favorites" area?
- What does "Submit to be Featured" mean?
- My Photos
- Photo Specifics
- Video Specifics (premium member feature)
- What is Videoegg Publisher?
- Can I organize the "My Photos" page?
- Is there a way to tag photos or videos?
- When I upload an image and/or video is it public or private?
- My Family & Friends
- What does "Manage my Privacy Circles" mean?
- How do I delete someone from my "Family & Friends" area?
- Can I organize my Family and Friends?
- How do I connect to other OurStory members?
- Can I block someone from accessing my account?
- How can I send a private message to another member?
- When I upload an image and/or video is it public or private?
- Add Story
- How do I access my "saved drafts?"
- What are "auto-saved drafts?"
- How many photos and videos can I add to my story?
- What type of privacy settings does OurStory have?
- When I mark a story "public" what does that mean?
- When I mark a story "Only My Connections" what does that mean?
- What are tags?
- Does OurStory have a Rich Text Editor?
- How do I turn off the suggested Yahoo image feature?
- What does "Share this Story" mean?
- Question Sets / Collaborate
- Is there a way I can send a question from the "Question Sets" page to someone else?
- What does "Collaborate" mean?